Withdrawal Policy

If a student decides to withdraw from a program, they must provide a dated, written notice of withdrawal to the School Manager or Registrar. Refunds will be calculated according to Cloud Nine College’s Refund Policy, with the date the written notice is received used to determine any refund amount.

International Students: An international student whose application for a study permit has been denied is entitled to a refund, provided a copy of the denial letter is submitted to Cloud Nine College prior to the program start date.

Procedure:

1. Notice of Withdrawal:
   Students must inform the Operations Manager/Registrar of their intent to withdraw from Cloud Nine College by completing the Cloud Nine College Withdrawal Form and submitting it via email. The date the written notice is received will be considered the official end date.
2. Refund Policy Application:
   The Tuition and Fee Refund Policy will apply to all students. The Operations Manager/Registrar will respond to the written notice within two school days, informing the student and their agent (if applicable) of the next steps.
3. Internal Review:
   The Operations Manager/Registrar will contact the Academic Director to conduct an internal review of any academic issues to determine whether an alternative to withdrawal may resolve the problem. If no solution is available, the Academic Director will recommend proceeding with the withdrawal and issuing a refund in accordance with the Refund and Withdrawal policies.
4. Issuance of Refund:
   The Operations Manager/Registrar will issue the refund within 30 days of receiving the written notice of withdrawal. All refunds will be processed using the original payment method (cash, credit card, cheque, wire transfer), following the guidelines of the Refund Policy.