English Only Policy

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Cloud Nine College (“CNC”) English Only on Campus

All students must always use English and only English while on campus at Cloud Nine College. On your first day at CNC, you will be required to sign the “English Only Policy” promise to use only English on campus. If a teacher or staff member hears you speaking your native language, you will receive a ‘violation slip’ and you will be required to report for a self-study that day or the next day for an extra English work session. After three violation slips you will be required to report to any of the Academic Director/School Manager/President.

Each term, CNC teachers and administrators enforce the “English Only” policy strictly. All students must understand that total immersion improves everyone’s learning rate and quality of learning while at CNC.

English Only Violations

CNC has a strict English-Only Policy. Full policy details can be found in the Student’s Handbook and will be explained during the student’s orientation. The consequences of each violation are listed below:

1st Violation: The student will receive a written warning by a teacher or member of staff and a review of the English-Only Policy.

2nd Violation: The student will receive a written violation warning and will meet with the Academic Director.

3rd Violation: The student will meet with the Academic Director and be suspended for one day of class.

4th Violation: The student will meet with all or either the Academic Director/President/Director and be given the last written warning of potential dismissal from the College and its Programs and be suspended for one week of class.

5th Violation: The student will be given a dismissal letter and permanently dismissed from Cloud Nine College.

Dress Code Policy

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Cloud Nine College (“CNC”) Campus Dress Code (business casual, smart casual)

The Cloud Nine College dress code policy is designed to help us all provide a consistent professional appearance to our school staff and colleagues. The goal is to prepare students for the workplace and not to offend customers, clients, or colleagues. CNC dress code policy applies to all school staff, instructors, students, and guests while on campus.

Dress Code Policy:

• All school staff and students are expected to dress in business casual, smart casual, business attire unless the day’s tasks require otherwise

• School staff, teachers, and students must always present a clean, professional appearance and everyone is expected to be well-groomed and wear clean clothing, free of holes and tears

• Some examples of Appropriate Dress Code are:

✓ Trousers, khakis, chinos, or denim pants
✓ Knee-length skirts, Bermuda, cargo, chino, or capri shorts
✓ Blouse, sweater, or shirt
✓ Sleeveless blouse or shirt
✓ Suit, jacket, or cardigan
✓ Knee-length, professional dress
✓ Closed-toes or open-toe shoes

• Some examples of Not Appropriate Dress Code are:

✓ Flip-flops or slippers
✓ Ripped or torn clothing
✓ Very revealing clothing
✓ Shorts or mini skirts
✓ Beach and denim shorts, tank tops or strapless shirts, tank or spaghetti tops
✓ Backless or low-cut tops
✓ Clothing that promotes or advertises drugs, alcohol, or any illegal or unhealthy activity
✓ Clothing that expresses hate, malicious symbols, or statements about a person or a group of people

Dress Code Violations

Staff of students in violation are expected to immediately correct the issue. This may include having to leave campus to change clothes. Repeated violations or violations that have major repercussions may result in disciplinary action being taken up to and including termination and expulsion from the program. 

Sexual Misconduct Policy

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1. Sexual Misconduct Policy

Cloud Nine College does not tolerate any form of sexual misconduct and is committed to providing its students with an educational environment free from sexual misconduct and strives to prevent it and respond effectively and in a timely manner when incidents do occur.

Cloud Nine College has implemented a Sexual Misconduct Policy, which defines sexual misconduct and outlines the College’s approach to training, reporting, investigative and disciplinary responses to complaints made by students concerning incidents that occur on campus and involve students.

The individual accused of engaging in sexual Misconduct will be referred to as the “Respondent” and the individual making the allegation as the “Complainant”.

2. Definition of Sexual Misconduct

Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:

• sexual assault

• sexual exploitation

• sexual harassment

• stalking

• indecent exposure

• voyeurism

• The distribution of a sexually explicit photograph or video of a person to one or more individuals, without the consent of the person depicted and with the intent to cause distress

• the attempt to commit an act of sexual misconduct

• the threat to commit an act of sexual misconduct

3. Training, Scope and Application

Cloud Nine College shall include a copy of the Sexual Misconduct Policy in every contract made between College and its students. Additionally, the College will provide a copy of the Sexual Misconduct. Policy to College management, instructors, staff, other employees and contractors, and ensure they are trained on the policy and its processes of reporting, investigating, and responding to complaints of sexual misconduct involving its students.

The Sexual Misconduct Policy will be published on its website and posted at the College campus.

All College management, instructors, staff, other employees and contractors of Cloud Nine College are required to report incidents or complaints of sexual misconduct to the College Administration and College President upon becoming aware of them.

Students who have been affected by sexual misconduct, or those needing information about support services, should contact the College administration officer.

A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or make a complaint of sexual misconduct without making a formal report.  A Report is a formal notification of an incident of sexual misconduct to someone at the institution, accompanied by a request for action.

A student making a Complaint will be provided with resolution options and, if appropriate, will not be required or pressured to make a formal Report.

4. The process for making a Complaint about sexual misconduct involving a student is as follows:

Any student of Cloud Nine College may file a Complaint of an incident via email to the College administration at admin@cncvan.com or alternatively to the Operation Manager/Academic Director – at operation@cncvan.com.

5. The process for making a Report of sexual misconduct involving a student is as follows:

Any student of Cloud Nine College may file a Report of sexual misconduct or an incident via email to the College administration at admin@cncvan.com or alternatively to the Operation Manager/Academic Director – at operation@cncvan.com and/or the College President – Zarah de Vera at zarah@cncvan.com.

6. Responding to a Complaint and Report of Sexual Misconduct:


The process for responding to a Complaint or Report of sexual misconduct involving a student is as follows:

The institution will acknowledge receipt of the Complaint and Report within three school days and will:

(i) Determine whether an investigation should proceed and if the Complainant wishes to participate in the investigation;

(ii) Determine who should conduct the investigation having regard to the seriousness of the allegation and the parties involved;

(iii) Determine whether the incident should be referred immediately to the police.

  • In such cases, or where civil proceedings are commenced in respect of allegations of sexual Misconduct, Cloud Nine College may conduct its own independent investigation and make its own determination in accordance with its own policies and procedures.

(iv) Determine what interim measures ought to be put in place pending the investigation process such as removal of the Respondent or seeking alternate methods of providing necessary course studies.

7. Investigating Reports of Sexual Misconduct

  • The Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation;
  • The Complainant will be interviewed to ensure a complete understanding of the allegation and to gather additional information that may not have been included in the written complaint, such as the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;
  • The Respondent will be interviewed and informed of the complaint, provided details of the allegations and provided an opportunity to respond to the allegations, including providing any witnesses the Respondent feels are essential to the investigation;
  • Any person involved or who has, or may have, knowledge of the incident and any identified witnesses will be interviewed;
  • Reasonable updates to the Complainant and the Respondent about the status of the investigation will be provided; and
  • Following the investigation, the Operation Manager and the President will:
    • Review all of the evidence collected during the investigation;
    • Determine whether sexual Misconduct occurred; and if so
    • Determine what disciplinary action, if any, should be taken as set out in Section 8 below.

8. Disciplinary Measures

If it is determined by Cloud Nine College that the Respondent did engage in sexual misconduct, immediate disciplinary or corrective action will be taken. This may include:

  • Disciplinary action up to and including termination of employment of instructors or staff.
  • Expulsion of a student.
  • Imposing restrictions on the Respondent’s access to certain premises or facilities.
  • Any other actions deemed appropriate given the circumstances.

9. Appeal

If the Complainant or the Respondent not agree with the decision resulting from the investigation, they may appeal the decision by submitting a letter within three School days, indicating their intent to appeal. Any processes undertaken under this policy will be guided by the principles of administrative fairness, ensuring that all parties involved are treated with dignity and respect.

10. Making False Statements

It is a violation of this Sexual Misconduct Policy for anyone to knowingly make a false complaint of sexual Misconduct or to provide false information regarding a complaint.

Individuals who violate this Sexual Misconduct Policy are subject to disciplinary and/or corrective action, up to and including termination of employment for instructors or staff, or expulsion for students.

11. Retaliation

Cloud Nine College will not tolerate any retaliation, directly or indirectly, nor threats of retaliation against anyone who Discloses, Reports, or participates in a process that responds to a Report.

Individuals who violate the Sexual Misconduct Policy are subject to disciplinary and/or corrective action, up to and including termination of employment of instructors or staff or expulsion of a student.

12. Confidentiality and Information Sharing

All information related to a Sexual Misconduct Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:

  • If an individual is at imminent risk of severe or life-threatening self-harm.
  • If an individual is at imminent risk of harming another.
  • There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
  • Where reporting is required by law.
  • Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report. 

13. Review

Cloud Nine College shall review its Sexual Misconduct Policy 3 years after it is first  implemented and amend it where appropriate. This date is September 1st, 2021.

This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to www.privatetraininginstitutions.gov.bc.ca.   

Work Experience Policy

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Students in Cloud Nine College’s Co-op programs are required to engage in job duties that are relevant to the learning objectives of the program.

Co-op Work Placement: Co-op work placement is an integral component of all CNC’s Co-op programs. Placements are in Canadian workplaces unless they are pre-approved by CNC for other countries placements.

The length of placement shall not be more than 50% of the total length of the program that the student is enrolled in.

Name of ProgramMin Duration in hoursRequirements for participation in the work experience
Professional Sales Certificate

420Students must have completed at least 6 of the 9 required PSC program courses including BUS 191 Canadian Job Search Skills and Strategies.

Enrolment in the SLS 195 Co-op Placement course.
Hotel and Restaurant Management Certificate420Students must have successfully completed at least 6 of the 9 required HRMC program courses including BUS 191 Canadian Job Search Skills and Strategies.

Enrolment in the HAR 195 Co-op Placement course.
Hotel and Restaurant Management Diploma840Students must have successfully completed at least 11 of the 14 required HRMD program courses including BUS 191 Canadian Job Search Skills and Strategies.

Enrolment in the HAR 195 Co-op Placement course.
International Business and Trade Diploma840Students must have successfully completed at least 11 of the 14 required IBTMD program courses including BUS 191 Canadian Job Search Skills and Strategies.

Enrollment in the IBM 196 Co-op Placement course.

Requirements & Process Before Starting Work Experience

  • Valid Permits: The student must hold a valid Study Permit and Co-op Work Permit that covers the entire duration of both the study and work portions of the program.
  • Academic Requirements: Students must have successfully completed the required academic courses and be in good academic standing to be considered for work experience. Exceptions may be considered in extenuating circumstances at the discretion of the College.
  • Canadian Job Search Skills and Strategies: Students must complete these courses before beginning the work experience component.
  • Meetings: Individual or group meetings will be organized to review findings, identify co-op success strategies and obstacles, and provide advice to support successful employment.
  • Job Search Support: The Co-op Program Coordinator will monitor students’ job search progress to ensure they remain on track with their co-op search plan. Additional support for job interview performance will be provided to help students secure a relevant position.

Co-op Placement Process

  1. Training Plan and Application: Students must submit a personalized co-op training plan completed in BUS 191, along with a final resume and cover letter aimed at their targeted employment goal.
  2. Mandatory Meeting/Orientation: Once all required courses are completed, the President or Co-op Program Coordinator will hold a mandatory orientation to explain the co-op placement process. During this meeting, students will sign the CNC Co-op Placement Registration Form, which includes Co-op Placement Terms and Conditions.
  3. Coaching and Support: Students will receive coaching on job search techniques, resume and cover letter preparation, and interview practice from the Administrator/Coordinator.
  4. Placement: When students are ready, the Co-op Coordinator/Administrator Assistant will contact a host organization to discuss a potential placement, develop a training plan, and arrange an interview.
  5. Self-Placement Policy: If a student chooses to find their own placement, they must inform CNC’s President, Administrator Assistant, or Coordinator. The self-placement must be approved by CNC at least 4 weeks before the expected start date of the Co-op program.
  6. Approval and Agreement: If the placement is approved, both the student and host organization will receive CNC’s Letter of Agreement. If no placement is secured, the Co-op Coordinator and Administrator Assistant will assist the student in finding a placement to ensure timely start of the Co-op.

Commencement of Co-op Work Experience

  • Liaison with Host Organizations: The Co-op Coordinator will liaise with relevant host organizations to seek suitable placements. A “suitable host” is an employer qualified in a career relevant to the student’s program of study.
  • Interview and Acceptance: The host employer will have the right to accept or decline a student based on interview performance and suitability for the position.
  • Work Schedule and Agreement: Once accepted, the student will coordinate their work schedule with the employer and confirm the start date. A Letter of Agreement will be jointly signed by the student and the employer, then counter-signed by the College President. Copies will be provided to both the student and the employer and filed in the student’s records.

Evaluation During Work Experience

  • Progress Monitoring: Students will report their work hours through a weekly reporting system designed to track performance, challenges, and hours worked. Reports will continue until the student reaches the required number of work hours.
  • Monthly Reflection and Mid-Term Review: In addition to weekly reports, students must submit a monthly reflective journal and participate in a mid-term review with the Co-op Coordinator.
  • Assessment Criteria: To meet the assessment criteria for SLS 195, students must submit all required reports, journals, and the employer’s final evaluation, as well as participate in the mid-term review. Cloud Nine College will monitor student progress to ensure they are attending the work experience and meeting program learning objectives.
  • Course Completion: Students must complete BUS 191 (Preparation for Co-op), BUS 195 (Co-op Placement), and BUS 198 (Capstone) to receive their program credential.
  • Written Evaluation: Students will receive at least one written evaluation related to their work experience component.

End of Work Experience

  • Final Employer Evaluation: The host employer will provide a final evaluation of the student’s overall performance near the end of the work experience term. If issues arise from these reports, the President will meet with the student to discuss them.
  • Successful Completion: If no concerns are reported, the administrative assistant will update the student’s records and inform the President of the successful completion of the Co-op/practicum work experience.

Graduation Policy

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The conditions that need to be met for a student to graduate are as follows:

  • The student fulfils every admission requirement for their program.
  • The student has passed every course in the program’s course grid.
  • The student has met every learning objective of the program they are enrolled in.
  • The student has passed the work experience component, if applicable.
  • The forms related to grades granted to students are present within the student’s record, properly filled in, with all supporting documents attached.
  • No rewrite request is currently being processed.
  • No grade review is currently being processed.

Academic Honesty

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Honesty is an important standard of personal behaviour and is central to a person’s character and reputation.  All members of the Cloud Nine College community are responsible for maintaining Cloud Nine College’s character and reputation by observing commonly accepted principles of academic honesty and by refusing to participate in or tolerate academic dishonesty. 

Teachers practice academic honesty by explaining principles of academic honesty to their students, minimizing opportunities for cheating in their courses, confronting students suspected of dishonesty in a way that respects their privacy, and assigning grades fairly on the basis of evidence of the student’s work.

Students practice academic honesty principally by using their own thoughts and materials in writing papers and taking tests, by refusing to participate in any form of academic dishonesty with others, and by reporting any instances of academic dishonesty that they may observe.

Cloud Nine College practices academic honesty by giving students the right to appeal any disputes to disinterested parties for hearing and resolution, protecting the anonymity of any student reporting an incident of academic dishonesty to the extent permitted by due process, and keeping and reporting accurate records of every student’s performance.

The following are commonly regarded dishonest student practices.  There are many others.

  • Copying from others or allowing others to copy from them during a test
  • Using unauthorized materials, prepared answers, or concealed notes during a test
  • Disclosing information about a test to a student who has not yet taken the same test
  • Sharing answers for a take-home test or assignment unless specifically authorized by the teacher
  • Taking an examination for another student or having another student take an examination for them
  • Stealing or attempting to steal an examination or answer key from the instructor
  • Tampering with a test after it has been corrected, then asking the teacher for more credit
  • Offering another person’s work as their own
  • Intentionally disrupting the educational process in any manner
  • Allowing others to research and write an assignment (including purchasing an assignment from a commercial term-paper company)

Plagiarism

Plagiarism is a common form of intellectual dishonesty.  It involves using the intellectual work of another without giving that person appropriate credit.

Plagiarism takes two main forms:

Passing off as one’s own ideas, words, images, or other creative works of others, and

Using someone else’s ideas, words, images, or other creative works—even in small parts—without referencing its source.

Credit must be given for every direct quotation, for paraphrasing or summarizing a work (in whole or in part), in one’s own words, and for information that is not common knowledge. 

Penalties for Academic Dishonesty

Penalties for academic dishonesty are governed by the Rules of Misconduct but because dishonesty is so serious, a first instance will produce a written warning, probation, and possible suspension.  A second instance of academic dishonesty of any kind will result in mandatory suspension and possible permanent dismissal.  If a student is suspended, missed classes count as absences.

Withdrawal Policy

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If a student decides to withdraw from a program, they must provide a dated, written notice of withdrawal to the School Manager or Registrar. Refunds will be calculated according to Cloud Nine College’s Refund Policy, with the date the written notice is received used to determine any refund amount.

International Students: An international student whose application for a study permit has been denied is entitled to a refund, provided a copy of the denial letter is submitted to Cloud Nine College prior to the program start date.

Procedure:

  1. Notice of Withdrawal:
    Students must inform the Operations Manager/Registrar of their intent to withdraw from Cloud Nine College by completing the Cloud Nine College Withdrawal Form and submitting it via email. The date the written notice is received will be considered the official end date.
  2. Refund Policy Application:
    The Tuition and Fee Refund Policy will apply to all students. The Operations Manager/Registrar will respond to the written notice within two school days, informing the student and their agent (if applicable) of the next steps.
  3. Internal Review:
    The Operations Manager/Registrar will contact the Academic Director to conduct an internal review of any academic issues to determine whether an alternative to withdrawal may resolve the problem. If no solution is available, the Academic Director will recommend proceeding with the withdrawal and issuing a refund in accordance with the Refund and Withdrawal policies.
  4. Issuance of Refund:
    The Operations Manager/Registrar will issue the refund within 30 days of receiving the written notice of withdrawal. All refunds will be processed using the original payment method (cash, credit card, cheque, wire transfer), following the guidelines of the Refund Policy.

Dismissal Policy

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Dismissal Policy

While attending at Cloud Nine College, students are expected to meet and adhere to the Student Code of Conduct, to maintain good academic standing, and to comply with all applicable Institution’s policies.

Code of Conduct students are expected to follow includes:

  • Attend school in accordance with the Attendance Policy.
  • Speak English on campus in accordance with the English Only Policy.
  • Treat all students and staff with dignity and respect.
  • Refrain from any disruptive or offensive classroom behaviour.
  • Follow the Cell Phone / Electronics Policy during class.
  • Complete all assignments and examinations on the scheduled completion dates.
  • Refrain from cheating or plagiarising in completing class assignments.
  • Ensure that outstanding tuition fees are paid.
  • Treat school property with respect.
  • Refrain from bringing any alcohol or any prohibited substances to campus.
  • Refrain from making inappropriate remarks concerning another student or staff’s ethnicity, race, religion or sexual orientation.
  • Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the Institution.

Cloud Nine College may dismiss a student immediately from a program on any of the grounds listed below. This list is not exhaustive, and students should request clarification from the School Manager if they have any questions.

Unacceptable behaviours and acts:

  • Physical threat, abuse, or violence.
  • Possession or use of dangerous substance, material, or weapons.
  • Verbal threat or abuse, including emotional manipulation and sexual harassment.
  • Harassment or discrimination; promotion of hatred or remarks related to another person’s ethnicity, race, colour, religion, age, gender, marital or family status, sexual orientation, or disability.
  • Possession, buying, selling or use, including being under the influence, of drugs or alcohol on campus.
  • Theft attempted or actual.
  • Vandalism, damage to or loss of property.
  • Failure to comply with safety standards.
  • Forgery, alteration or unauthorized use of any College documents or records.
  • Misuse of College property and equipment.
  • Failure to comply with the directives of staff and faculty members acting in performance of their duties.
  • Any other conduct which is determined to be detrimental or damaging to other students, staff members or the college.
Academic misconduct:
  • Cheating, plagiarism, or unapproved collaboration in completing of class assignments and examinations.
  • Unauthorized access, use and distribution of assessments or examination materials to others inside or outside of the college.
  • Submitting the same, or similar, previously produced work for which the student already received credits at another course.
  • Excessive and unsubstantiated absenteeism or lateness resulting in poor academic standing.
  • Disruptive or offensive classroom behaviour.
  • Failure to comply with the instructions or directives of the course instructor.
  • Repeated failure to adhere to the requirements of good academic standing as per the Academic Progress and Probation policy.
  • Failure to adhere to all policies, procedures, requirements, and responsibilities as per the application forms and student contracts.

Students who do not meet the expected Student Code of Conduct will be subject to the procedures outlined below, which may include immediate dismissal from Cloud Nine College, depending on the severity of the misconduct.

Procedure

The procedure by which a student may be dismissed from a program:

All concerns related to student misconduct shall be brought up to the School Manager, Co-op Manager or School Director or President. Concerns may be brought up by staff, faculty, students, or the public. All complaints must be made in writing.

1. Whenever a student has repeatedly demonstrated unprofessional behaviour, against the Code of Conduct, that student will be placed on probation. The student may receive a verbal warning for the first offence; however, the incident must be documented and kept in the student file.

2. On the second occurrence, the student receives a letter of probation, where the incident is stated, and the conditions of the probation are outlined.

3. The student will be dismissed from the school when it becomes apparent that there is neither the desire nor the ability of complying with the probation terms. It is necessary to supply the student with a letter and at the same time a statement of charges. In all cases the probation and dismissal must be well documented. This means that under normal circumstances the student must have advance knowledge that dismissal is a real possibility should the student fail to meet the probation terms.

Applicable refunds will be processed in accordance with the Tuition Refund Policy. If the student owes tuition or other fees to the institution, Cloud Nine College will undertake collection of the amount owing.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period, and police will be summoned, as required:

  • Sexual assault
  • Physical assault or other violent acts committed on or off campus against any student or staff members
  • Possession or use of dangerous substance, material, or weapons
  • Cheating or dishonest academic conduct
  • Forgery, alteration or unauthorized use of any College documents or records
  • Verbal abuse, assault, or threats
  • Vandalism, damage to or loss of property
  • Theft of school property
  • Any other conduct which is determined to be detrimental or damaging to other students, staff members or the college

Concerns related to a student’s conduct shall be referred to the School Director to process in accordance with this policy.

The student has the right to appeal in writing to the School Director within five (5) business days of the decision. The appeal must be accompanied by sufficient evidence to support the dispute.

The decision will be reviewed by the Appeals Committee (School Manager, Co-op Manager, School President) and may include an in-person hearing. The School Director/President will provide a written response to the student that includes a final decision of the Appeals Committee.

All cases will be concluded as soon as possible and no later than thirty (30) calendar days after receiving the student’s written appeal notice.

Attendance and Lateness Policy

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Students are expected to attend class regularly. They must attend 80% of their classes each session as part of the requirement to receive a credit for each course taken. If a student is absent for more than 20% of the overall study period, the official Cloud Nine College certificate will not be given.

All students are expected to be on time for classes. Attendance, punctuality, and participation are important parts of learning.

Penalties will apply to those who arrive late:

  • Late Arrivals: late arrivals disrupt classes. If you are 1-14 minutes late, you will be marked 15 minutes absent, if you are more than 15 minutes late = 1 hour absent and more than 30-minutes late = marked absent for the whole class meeting. You may check with the instructor to see if you are permitted to enter the class but be prepared not to be allowed into class.  You will be marked as absent from the class even if the instructor permits you to attend the class.  When the instructor does not let you in the class, go to the campus lounge and prepare for your next class. 
  • Leaving a class while in session is impolite and disrupts the class.  If you must leave a class for a bathroom break and you are not back within five minutes, your teacher will mark you absent for that class.
  • You can make up missed tests and exams only for serious illness or exceptional circumstances beyond your control. You must present a doctor’s note or other reliable documentation to the Academic Director to re-schedule your test or exam.  As a courtesy, also please notify the Reception Desk by telephone or email to report your illness or explain your emergency. The telephone number is 604-669-2930 or 236-878-8707. The email address is admin@cncvan.com.

If a student develops a habit of being late or skipping classes, he/she may be referred for counselling. 

Students who arrive late are expected to catch up on what they missed. If a student requires additional information to catch up, he/she should request it from the teacher at an appropriate, non-intrusive time.

Continual problems with attendance and lateness may result in dismissal.  See the Dismissal Policy.

If you must miss lessons, then you must tell us as soon as possible.  You can email us at admin@cnvan.com.  You can also visit your student advisor if you wish to talk to someone.

Student Withdrawal Policy and Procedure

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Policy:

If a student decides to withdraw from a program, they must provide a dated, written notice of withdrawal to the School Manager or Registrar. Refunds will be calculated according to Cloud Nine College’s Refund Policy, with the date the written notice is received being used to determine any refund amount owed.

An international student whose study permit application has been denied is entitled to a refund, provided a copy of the denial letter is submitted to Cloud Nine College before the program start date.

Procedure:

  1. Notice of Withdrawal:
    Students must inform the Operations Manager/Registrar of their intent to withdraw by completing the Cloud Nine College Withdrawal Form and submitting it via email. The date the written notice is received will serve as the official end date of enrollment.
  2. Application of Refund Policy:
    The Tuition and Fee Refund Policy will apply to all students. The Operations Manager/Registrar will respond to the withdrawal notice within two school days, informing the student and their agent (if applicable) of the next steps.
  3. Internal Review:
    The Operations Manager/Registrar will contact the Academic Director to conduct an internal review of any academic issues to explore alternatives to withdrawal. If no solution is available, the Academic Director will recommend issuing a refund in accordance with the Refund and Withdrawal policies.
  4. Refund Issuance:
    The Operations Manager/Registrar will process the refund within 30 days of receiving the written notice. Refunds will be issued using the same payment method (cash, credit card, cheque, wire transfer) originally used for payment, following the Refund Policy guidelines.