Student Withdrawal Policy and Procedure

Policy:

If a student decides to withdraw from a program, they must provide a dated, written notice of withdrawal to the School Manager or Registrar. Refunds will be calculated according to Cloud Nine College’s Refund Policy, with the date the written notice is received being used to determine any refund amount owed.

An international student whose study permit application has been denied is entitled to a refund, provided a copy of the denial letter is submitted to Cloud Nine College before the program start date.

Procedure:

1. Notice of Withdrawal:
   Students must inform the Operations Manager/Registrar of their intent to withdraw by completing the Cloud Nine College Withdrawal Form and submitting it via email. The date the written notice is received will serve as the official end date of enrollment.
2. Application of Refund Policy:
   The Tuition and Fee Refund Policy will apply to all students. The Operations Manager/Registrar will respond to the withdrawal notice within two school days, informing the student and their agent (if applicable) of the next steps.
3. Internal Review:
   The Operations Manager/Registrar will contact the Academic Director to conduct an internal review of any academic issues to explore alternatives to withdrawal. If no solution is available, the Academic Director will recommend issuing a refund in accordance with the Refund and Withdrawal policies.
4. Refund Issuance:
   The Operations Manager/Registrar will process the refund within 30 days of receiving the written notice. Refunds will be issued using the same payment method (cash, credit card, cheque, wire transfer) originally used for payment, following the Refund Policy guidelines.