Critical Incident and Crisis Management Policy

Cloud Nine College (“CNC”) Critical Incident and Crisis Management Policy only on campus

Overview

Cloud Nine College is committed to ensuring the health, safety, and well-being of all students, staff, and visitors. This policy outlines our response to serious and unexpected events that may affect the physical or psychological safety of individuals on campus or disrupt institutional operations.

A critical incident is defined as:
“An event or series of events that causes or threatens serious harm to people, property, or the learning environment, and requires immediate action.”

Examples of Critical Incidents
– Natural disasters (e.g., earthquake, flood, fire)
– Medical emergencies (e.g., severe injury, seizure)
– Mental health crisis (e.g., suicidal ideation, panic attacks)
– Overdose or substance-related crisis
– Violence or threats (including weapons on campus)
– Missing or unresponsive students
– Bomb threats or suspicious packages

Emergency Response Procedures
1. Call 911 Immediately: For police, fire, or ambulance emergencies.
2. Notify College Staff: Alert a staff member or the front desk as soon as possible.
3. Follow Emergency Instructions: Staff will initiate response protocols and guide evacuation or lockdown procedures.
4. Report the Incident: A written report must be submitted to the College Administration within 24 hours.

Crisis Contacts & External Support
– Vancouver Police Non-Emergency: 604-717-3321
– BC Mental Health Support Line: 310-6789
– Here2Talk (Student Mental Health Support): https://here2talk.ca
– Overdose Prevention & Naloxone Info: https://towardtheheart.com


Post-Incident Follow-Up
Following a critical incident, Cloud Nine College will:
– Conduct a debriefing session with affected individuals
– Provide referrals for counselling or medical support
– Review incident response effectiveness
– Update this policy as needed

Responsibilities

Annual Policy Review
This policy is reviewed annually to ensure it reflects current best practices, legal requirements, and evolving community needs.

Last reviewed: July 2025
Questions? Contact: support@cncvan.com