Cloud Nine College is certified by the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training.
Before enrolling at a certified private training institution, it is important to understand your rights and responsibilities as a student.
You have the right to a student enrolment contract that includes the following information:
- Fair Treatment: You have the right to be treated fairly and respectfully by the institution.
- Student Enrollment Contract: You have the right to receive a student enrollment contract that includes:
- The total tuition and any additional fees for your program.
- The institution’s refund policy.
- If your program includes a work experience component, the requirements to participate and the geographic area where it will take place.
- Whether the program is approved by PTIB or does not require PTIB approval.
Make sure you read the contract carefully before signing. The institution must provide you with a signed copy.
- Dispute Resolution: You have the right to access the institution’s dispute resolution process and be protected against retaliation for making a complaint.
- Tuition Refund Claims: You have the right to make a claim to PTIB for a tuition refund if:
- The institution loses its certification before you complete an approved program.
- You were misled about a significant aspect of your approved program.
You must file the claim within one year of completing, being dismissed, or withdrawing from the program.
For more information about PTIB and how to be an informed student, visit: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.
