All complaints will be dealt with at the most immediate level and will be resolved with reference to Cloud Nine College policies, academic regulations, student agreements, or host family rules. Cloud Nine College provides an opportunity for students to resolve disputes of a serious nature and grade appeals in a fair, reasonable and equitable manner. The policy applies to all CNC students who are currently enrolled or were enrolled 6 months prior to the submission of their concern to the Academic Director.
Academic matters should first be brought to the appropriate teacher. If the teacher cannot resolve the issue, it should then be referred to the Academic Director. The Academic Director will:
(a) discuss the matter with the student’s teacher, and
(b) determine a corrective course of action.
If the teacher is involved in the remedy, the Academic Director will offer the teacher whatever support is possible.
If a complaint is not resolved to the complainant’s satisfaction, the Operations Manager will convene a meeting of the Cloud Nine College Quality of Work Committee, which serves as Cloud Nine College’s Appeals Committee. The Quality of Work Committee will report its decision within 10 school days. The Committee’s decision is final and represents Cloud Nine College’s definitive position.
If the student is dissatisfied with the result and feels that he or she has been misled by the Institution, he or she may file a complaint with the Private Training Institutions Branch.
All student dispute resolution and grade appeals will be conducted in a timely, private, and sensitive manner.
